Refund policy
Effective Date: 23-06-2025
Thank you for shopping with Ankapur Premium Masala. We strive to bring you the finest quality masalas rooted in the rich culinary heritage of Telangana. Your satisfaction is our top priority.
1. Returns
As our products are perishable food items, we currently do not accept returns unless:
You received the wrong product
The product was damaged during shipping
The product is expired or compromised in quality upon delivery
If your order meets any of the above conditions, please reach out to us within 48 hours of delivery.
2. Refunds
If your return request is approved based on the above criteria, you are eligible for a full or partial refund.
Refund Method:
Refunds will be initiated within 5–7 business days after approval of the return request
For COD orders: Refunds will be issued via UPI or bank transfer after confirmation.
3. Exchanges
We do not offer product exchanges at this time.
4. Damaged or Wrong Product Received
If you receive a damaged product or the wrong masala packet, please contact us with:
Order number
Clear photo of the product and packaging
Description of the issue
Email us at support@ankapurmasala.com within 48 hours of delivery, and our team will resolve it promptly.
5. Cancellations
Orders can be cancelled within 2 hours of placing them. Once dispatched, we are unable to cancel or modify your order.
6. Contact Us
For any issues regarding your order, please reach out to:
📧 support@ankapurmasala.com
📞 +91 9121879737 (Mon–Sat, 10 AM – 6 PM)
Ankapur Premium Masala is committed to delivering authentic taste with uncompromised quality. We appreciate your trust and support.
Note: Ankapur Premium Masala reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.